Automated Follow-ups

Follow-ups help keep customers informed after a purchase, before a balance is due or after the experience has been completed.

How to use it

1. Open the follow-ups area in the partner portal.
2. Choose the customer moment you want to support, such as post-purchase or post-experience.
3. Write clear email copy with the next action customers should take.
4. Preview the message before enabling it.
5. Check the email queue or log if a message needs investigation.

Message tips

• Keep one main purpose per email.
• Use customer-friendly subject lines.
• Include booking, balance or review links only when relevant.
• Review automated copy after policy or operational changes.