Feature Guide
Payments and Deposits
Payments are processed through Stripe. Depending on the product setup, customers can pay the full amount immediately or pay a deposit and settle the remaining balance later.
How to use it
- Confirm your Stripe connection and vendor billing settings are active.
- Set the product price and any deposit amount in the product setup.
- Review the checkout by placing a test order where possible.
- Use the orders dashboard to track paid amounts, deposits and remaining balances.
- Follow up on outstanding balances before the experience date.
What to monitor
- Payment status and order status should both match the customer journey.
- Refunds should be handled from the appropriate refund dashboard or Stripe workflow.
- Platform fees and referrer fees are visible in their own reporting areas when enabled.
Never ask customers to send card details by email or message. Direct them back to the secure payment flow.
